Frequently Asked Questions
Most asked questions
1. When will I Pay? Will my credit card be charged?
Beirutshortstay.com will not charge your credit card neither the hotel, you can make the payment at the hotel on check in or during check out, your credit card is needed to secure the room availability and to get a confirmed booking.
2. Why should I go with Beirutshortstay.com?
Beirutshortstay.com being a Lebanon based company have managed to negotiate the best deals on Hotels in Lebanon and Beirut hotels, find all information about rates, taxes, breakfast and flexible cancelation policy
3. What if I need to cancel or change a reservation?
Need to log on to booking page and enter your details you shall then be able to amend or cancel the booking by sending us a request, we shall then reply with a confirmation
4. How do I know my reservation is confirmed?
one you have completed entering your personal details on clicking book now you shall be able to see a screen with all the booking details, We shall also send you an instant booking confirmation email which shall include your booking details on behalf of the hotel along with hotel contact details
you can also view your booking on line by clicking on my booking
5. What is your cancellation policy?
We know that plans fall apart; we offer a very flexible policy where you can cancel your reservation without charges, kindly refer to individual hotel policy which you can view at hotel and room policies by hovering over the condition icon
6. Will the hotel Need payment in advance, can I pay in cash?
The hotel will not charge your credit card and no payment is need prior to arrival kindly refer to policies under each Hotel once you are making a booking
you can pay in cash at the hotel , wither on check in or on check out
7. Can I book over the phone should I prefer to transact my business in the manner?
Yes you can call us by phone and make the booking we offer a live chat where our customer service team shall be happy to assist you with regards to your booking.
8. How does your booking process work? What should I expect?
Enter your preferred city location then your preferred travel dates you shall then be able to see list of hotels available you can then select the # of rooms and proceed to filling up your information and your booking will then be finalized; you shall then receive an email with all your confirmed booking details and hotel information.
9. Travelling in a group with children, can we pre book extra beds and baby cots?
While searching for available hotels you shall be able to click on Travelling with children, you shall be asked to enter# of children and ages and you shall be able to see proffered rooms available in various hotel which would fir your group, most hotels offer baby cots and extra beds either free of charge or with an extra
10. Where to find Hotel contact details, Driving instructions and other details?
Up on completing your booking online you shall be able to see all hotel details at the online booking confirmation you shall also receive a confirmation email which will typically include Your booking code and confirmation number along with Hotel contact details, facilities and driving instruction, you can also view the details at my booking alternatively feel free to contact the hotel if you have any specific requirement or need assistance.
Searching for a Hotel
1. How do I search for a hotel in a specific price range?
Once you have entered your travel dates for a specific city, you shall be able to filter the result by our price slider limiting your price range where the software would only show those available hotels with in your price range.
2. How do I search for a hotel by specific facilities, services or activities?
Similarly once you have searched hotel for a specific date you shall be able to filter the available hotels by your desired requested facility, service or Hotel activities as well as facilities for disabled.
3. Where can I find the address, phone number, and email of a specific hotel?
You shall be able to see all hotel information including driving instruction once you have completed the booking on line as a booking confirmation page would appear with all the details and a descriptive information about the services the hotel offers, you can also view the same at my booking or in the email confirmation which would be sent to you.
4. Can I make a same-day booking with you on your website?
Based on our live availability you can make the same days booking on the web site
5. How Can I search for hotels near a specific land mark?
You can wither search by:
Our Google map which will indicate the landmarks then you can click the hotel which is near your chosen attraction or land mark.
Alternatively you can filter the hotels by your favorite land mark or attraction by “Near you” filtering option the hotel listing page
6. How do I search for Available rooms to accommodate my family or group?
While searching for available hotels you shall be able to click on Travelling with children, you shall be asked to enter# of children and ages and you shall be able to see proffered rooms available in various hotel which would for your group, most hotels offer baby cots and extra beds either free of charge or with an extra.
7. How do I find out a hotel room rate?
Once you have picked you travel dates and search for hotel availabilities; you shall see a list of available hotel rooms with daily rates for your dates of travel.
8. How can check availability of Hotel rooms for my selected travel dates?
Beirutshortstay.com will display all available hotels for your travel dates once you have enter dates of travel and clicked on "Search"
Room Types:
1. How do I determine the difference between room types?
Detailed information is available at show room full information which will typically include special features if available, Breakfast, Amenities, occupancy, cancelation policies, tax and prepayment if needed. Detailed information is available at show room full information which will typically include special features if available, Breakfast, Amenities, occupancy, cancelation policies, tax and prepayment if needed.
2. How do I find out the hotel’s Child Policy in each room?
Child policy shall be listed with each room type at occupancy details more over child policy of the hotel will also be available under Hotel Policies.
3. How do I find out if I can get an extra cot or crib to accommodate my child?
We request you to use travelling with children which is available at the Hotel search box which will typically list all recommended hotels for your group once you have clicked on search bottom, some hotel will have extra charges for baby cots and extra beds, kindly refer to the hotel policies.
4. How can request a non/smoking room?
On completing the booking you shall be able to add whether you shall require a Non smoking room.
5. How can I request for a double room with two single beds?
on the hotel booking page you shall be able to send request to the hotel by filling up the special request box
General:
1. Can I check out late from the hotel?
The hotel check in and checkout policies are clearly stated in the hotel description page however feel
free to contact the hotel if you require a late check out or alternatively we shall be happy to assist you by
Sending us an email or to contact our customer service at Customer service.
2. Where can I see the hotel address?
The address of the hotel is available at the hotel description page on the right hand side next to the photo
gallery.
3. Can I check in earlier as my flight arrives earlier than the check in time of the hotel?
Feel free to contact the hotel after you have completed your booking as you will able to see the hotel contact details, alternatively we shall be happy to assist you by sending us an email or to contact our customer service at Customer service.
4. What is the max number of rooms that I can book at the same hotel?
You shall be able to view the number of rooms available at the drop down near “Nr. of rooms” in each room type. For group bookings we shall be happy to assist you by sending us an email or to contact our customer service at Customer service.
5. How to drive to the hotel?
Once you have completed your booking you shall be able to view the driving instructions from the airport to the hotel which will also be available at “My Booking” as well as in the booking confirmation email sent to you.
6. Does all hotels have airport shuttle and how do I book it?
Kindly view the hotel facilities in the hotel information page. You will be able to find out if the hotel offers shuttle service. Do not hesitate to contact the hotel for any required arrangements.
7. What is the standard check in and checkout time of the hotel?
The hotels’ check in and checkout policies are clearly stated in the hotel description page.
Rates:
1. Are the rates quoted on your website per room or per person?
Our website rates are per room per night, however our site will calculate the rate for your stay once you have entered your check in and checkout date.
2. Are there any additional fees I have to pay Beirutshortstay.com to book through you?
Beirutshortstay.com does not charge any fees for your booking with the Hotel
3. Is breakfast included in the rate?
You shall be able to view meal information at the room description box as well as in the room “Show Full Details”
4. Are taxes included in the rate?
Kindly refer to room rates at specific Hotels however beirutshortstay.com rates are including local taxes and excluding Vat .
5. Does BeirutShortstay.com offer Special Discounts, such as Senior Citizen, Airline Employee, loyalty card, AAA, etc.?
We do not offer special discounts however we can negotiate group booking on behalf of customers.
6. How do I find out if children get free or payable accommodation?
Accommodation fees for children varies according to the child age and the hotel child policy ,Child policy shall be listed with each room type at occupancy details more over child policy of the hotel will also be available under Hotel Policies.
7. How do I find out if I can get an extra cot or crib to accommodate my child?
Beirutshortstay.com shall display a list of recommended hotel room which will best fit your group , therefore we recommend you to use travelling with children at the search box, hotels policy will also mention if hotel have surcharges for extra bed or baby cot and if allowed is room types.
Credit Cards and payment
1. I do not have a credit card; can I still book a room?
A credit card is needed to secure your reservation
2. What kind of credit cards does Beirutshortstay.com accept?
Visa, Master card, JCB and American Express
3. Can I make a reservation using someone else’s credit card?
You can use another person credit if you have permission provided you mention that in the special request box which is available at the Booking page.
4. Is my credit card transaction safe?
Your credit card will not be used for any transaction; your credit card details are safe as we a dedicated use
ssl certificate SSL means Secure Socket Layer. Ssl certificate is a protocol that convey communication
over the Internet in an encrypted way . SSL ensures that the information sent is unchanged and sends it only to the server you intended to send it to. E-Commerce
SSL technology safeguard your credit card information
5. Will hotel charge my credit card prior to check in? When will I pay?
The hotel will not charge your credit card, , you shall pay at the hotel either by cash or by a Debit or credit card which the hotel accept.Please Note at times hotel do offer a reduced rate based on prepayment which will allow them to debit the whole amount please refer to the policies of each hotel room.
6. Pre authorization explanation
pre authorization would typically allow us to verify if the credit card is valid with amount to cover your reservation.
7. Do you charge a deposit or advance payment?
we do not charge any deposit nor advance payment, kindly refer to the hotel room policy and note that hotel do offer reduced rates based on advanced payment at times
8. Can I pay for my stay in advance?
After you have completed the booking you may content the hotel directly, you may find the hotel details at My booking or at the email confirmation sent you which is also available at the booking confirmation page once you have completed the booking
9. Can I pay at the hotel with a different credit card which I have used to book?
Yes you can pay at the hotel with a different credit /Debit card or Cash
Booking Cancelation, amendment and confirmation
1. How do I cancel or amend my booking, will I be charged?
To cancel your booking, kindly log on to “My Booking” where you can cancel the booking yourself by clicking on cancel, you are then requested to indicate the reason why you are canceling your reservation, a confirmation email will be sent to you confirming the cancellation of the booking. The booking fee depends on the cancellation policy of the booked hotel room.
You can amend the booking by logging on to “My Booking” and change the dates of booking to the newly required dates. An email confirming the amendment will be also sent to you. There are no amendment fees.
2. How do I access “my booking”?
A link to “My Booking” where you can check, amend or cancel your booking will be included in the confirmation email sent to you after you have made the reservation.
You can also access “My Booking” directly through www.beirutshortstay.com website on the home page, top right tab.
3. Where do I check the cancelation policy of a hotel?
You can find the cancelation policy in the hotel information page and/ or next to each hotel room type icon under cancellation.
4. How can I ensure that my booking is cancelled?
A confirmation email will be sent to you after you have made the cancellation to confirm.
5. Can I cancel/ amend my booking via beirutshortstay.com?
Yes you can cancel or amend the booking dates through “My Booking”.
6. I have not yet received an email confirming my booking?
Kindly check your junk email in this case or you can log on to “My Booking” and print the page confirming your booking. Feel free to contact us if you need any assistance.
7. When will I pay a cancelation fee?
When canceling your booking, a cancelation fee may be charged depending on the cancelation policy of the room type which you have booked. Kindly read the cancelation policy thoroughly prior to making your booking.
8. How is the booking done and how many steps are there?
There are 3 steps to complete a booking:
- Search for availability during your requested period of stay.
- Select the number of rooms at your preferred hotel and click on book now.
- Confirm: Enter your credit card details to confirm the reservation.
9. Can I book for a day use?
You can only book for a minimum of one night stay.